Technical Project Manager, Professional Services

Cribl is a remote-first company focused on unlocking the value of observability data for its customers. The Technical Project Manager role involves driving successful project delivery, managing timelines and resources, and collaborating with various teams to ensure customer satisfaction and engagement success.

Responsibilities:

• Act as the single-threaded owner for delivery success, proactively identifying risks, driving decisions, and taking corrective action to keep engagements on track
• Build and maintain delivery plans, schedules, milestones, and project artifacts for complex, technical customer environments, including data ingestion pipelines, distributed systems, and cloud-based architectures
• Proactively surface and resolve delivery risks, including pushing back on scope, timelines, or resourcing assumptions when necessary to protect customer outcomes and engagement health
• Partner with consultants, partner consultants and architects by coordinating activities, clearing blockers, and ensuring project momentum across multiple concurrent customer engagements
• Drive structured kickoff-to-close delivery flow, including documentation, success tracking, and retrospective while ensuring delivery aligns with Statement of Work (SOW) scope, timelines, and utilization expectations
• Lead internal Professional Services initiatives that improve scale, repeatability, and operational efficiency
• Support creation of new templates, playbooks, runbooks, onboarding kits, and enablement assets
• Collaborate cross-functionally with Product, Engineering, Support, Sales, Customer Success, and Marketing to streamline customer outcomes
• Contribute to knowledge-sharing programs such as internal enablement, documentation, resource libraries, and PS tooling
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

Requirements:

• Minimum 4–6 years of experience leading customer-facing technical project delivery in a SaaS, cloud, or enterprise software Professional Services environment
• Strong understanding of cloud or enterprise software environments including the ability to discuss distributed data pipelines, ingestion architectures, scaling considerations, and common failure modes — even if not deploying hands-on
• Proven experience managing multiple concurrent technical projects or customer-facing engagements typically 5–10 concurrent engagements with varying scopes and stakeholders
• Skilled in planning, scheduling, risk tracking, communication, and stakeholder management
• Familiar with Agile or hybrid PM methodologies and delivery frameworks
• Proficient with project management & collaboration tools (Kantata/Mavenlink, Jira, Confluence, Smartsheet, etc.)
• Comfortable producing clear written delivery artifacts such as customer status updates, risk registers, and executive-ready summaries in a remote-first environment
• Passion for delivering exceptional customer experiences and driving projects to successful outcomes
• Experience in Professional Services or customer delivery organizations
• Exposure to SIEM/observability/log analytics (Splunk, Elastic, Sentinel, Exabeam, DataDog, etc.)
• Background in data pipelines, security, cloud, or large-scale infrastructure environments
• Experience with service offerings, SOW execution, or delivery reporting metrics
• Ability to travel occasionally for key customer or team events