Associate Customer Success Manager

TeamDynamix is seeking a highly organized, data-driven Associate Customer Success Manager to drive retention and growth within an established book of business. This role involves managing a large volume of accounts through technology-driven engagement, ensuring customers achieve measurable success while overseeing the entire renewal lifecycle.

Responsibilities:

• Own the commercial health of a large portfolio of customers using tech-touch (low-touch) and semi-automated engagement strategies. This includes regular interactions through phone and web meetings, such as Zoom or Microsoft Teams, to provide guidance and support
• Drive the end-to-end renewal lifecycle, managing outreach and negotiations to ensure high retention rates and on-time contract execution
• Monitor customer health scores and usage data to identify "at-risk" accounts for intervention and "high-potential" accounts for product expansion
• Identify customers ready for broader solutions and facilitate seamless hand-offs to the appropriate sales or expansion teams
• Design, test, and optimize automated touchpoints (emails, in-app notifications, etc.) across the customer journey to drive adoption
• Utilize customer behavior data and milestones to trigger personalized, automated outreach that provides value at the right time
• Continuously improve the digital engagement model by analyzing campaign performance and customer feedback
• Partner with Marketing, Product, and Sales to ensure a seamless and consistent customer experience
• Collaborate with internal teams to deliver education resources, such as knowledge base articles, video tutorials, and newsletters
• Provide "voice of the customer" data to the Product team to inform the roadmap and support accurate renewal forecasting

Requirements:

• 1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment
• You are exceptionally disciplined and self-motivated
• You possess the 'air traffic control' skills required to manage a high volume of accounts and deadlines without oversight
• Comfortable working with CRM tools (Salesforce)
• You enjoy using data to tell a story and drive action
• Ability to write concise, engaging digital content and conduct professional commercial conversations during the renewal process
• You are always looking for ways to 'automate the routine' so you can focus on high-value interventions