Technical Customer Success Manager (COPA)

Armis is looking for a Technical Customer Success Manager to join their Customer Success Team, which plays a crucial role in helping customers maximize their investment in the Armis Platform. This role involves leading customer adoption and implementation, building trusted relationships, and coordinating with cross-functional teams to ensure customer objectives are met.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
• Understand customer use cases and provide recommendations to improve security posture and platform utilization
• Build and maintain trusted relationships with technical stakeholders and decision-makers
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Partner with Product, Engineering, Support, and Sales teams to drive account success

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 5+ years experience in network engineering, architecture, support, or design
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Knowledge of healthcare/ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Familiarity with scripting languages (Python preferred)
• Ability to travel up to 20–25% per quarter