Customer Service Representative

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. As a Customer Service Representative, you'll provide exceptional support for our products and services, addressing technical inquiries and ensuring customer satisfaction.

Responsibilities:

• Deliver top-tier technical support
• Engage with customers via phone and other channels
• Diagnose and solve technical problems
• Ensure high customer satisfaction
• Collaborate with teams for issue resolution
• Maintain detailed records of customer interactions
• Adhere to company policies and procedures
• Efficiently manage a high volume of incoming calls

Requirements:

• Strong technical aptitude
• Proficient in technical issue resolution
• Familiarity with customer service software
• High-speed internet (50 Mbps download, 10 Mbps upload)
• Excellent communication skills
• Ability to convey technical information clearly
• Remote troubleshooting experience
• Customer-focused with strong problem-solving skills
• Dedicated remote work environment
• Experience in remote work settings
• Shift flexibility, including weekends