Merchant Success Manager

Shoplift is a rapidly scaling startup that provides an A/B testing platform specifically for Shopify merchants. As a Merchant Success Manager, you will guide merchants in maximizing revenue through data-driven testing and strategic insights while building strong relationships with clients.

Responsibilities:

• Relationship Management: Build and maintain multi-threaded relationships with decision-makers, operators, and influencers for each brand in your book of business
• Guide Strategy and Drive Results: Develop strategic testing roadmaps with tailored, high-impact ideas, conduct audits, analyze test data and drive measurable results for each of your brands. Educate your brands on statistical significance, data trends, and implementation decisions
• Turn happy customers into vocal advocates: proactively capture success stories and build a library of social proof for Sales and Marketing
• Team Building & Process Improvement: Enhance CSM documentation, identify and implement process improvements, and contribute to team growth and training as Shoplift scales