Associate Customer Success Manager – Midwest, East Coast

Role Overview

• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

Requirements

• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office

Benefits

• Health & Wellness
• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee Wellness & Development Stipend
• Holiday break
• Volunteer time off
• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan
• Remote-first environment
• Access to WeWork spaces available