Field Service Engineer - Chicago, IL or Milwaukee, WI

EFI is focused on the growth and success of the print business, providing innovative solutions for print providers worldwide. They are seeking Field Service Engineers to provide on-site installation, training, and troubleshooting for their Inkjet product lines, with a strong commitment to customer satisfaction.

Responsibilities:

• Provide on-site installation and setup of all printers associated with the Inkjet product lines
• Give initial and ongoing formal customer operator and printer maintenance training
• Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems
• Provide detailed technical feedback and liaise regularly with our customer call center
• Provide service & support to exhibitions
• Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issues
• Participate in after-hours support activities on a rotating basis

Requirements:

• Minimum two-year mechanical/electrical engineering qualification
• Demonstrated strong commitment to customer satisfaction
• Very good knowledge of Microsoft Windows environment
• Ability to troubleshoot electrical and mechanical problems at the component level
• Proven ability to provide training
• Good communication skills, team-player
• Flexible for traveling within the territory and abroad, on very short notice, therefore, a valid passport is required
• Fluent in English and local language
• Previous work experience in mechanical, digital, and electronic technology highly preferred
• Knowledge of large format printers and/or presses and printing applications is desirable
• Knowledge of inkjet printing, color theory