Principal Technical Project Manager

TTEC Digital is a company that focuses on enhancing customer experience through employee support. They are seeking a Principal Technical Project Manager to provide program and project management services for the design, deployment, and delivery support of their services and solutions in a client-facing environment.

Responsibilities:

• Manage the overall delivery relationship with assigned program / project clients
• Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
• Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 10 people (TTEC Digital staff, contractors, client resources and vendors)
• Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team
• Ensure client stakeholder alignment and drive overall program customer satisfaction
• Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
• Review project invoices for accuracy
• Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
• Deliver high-quality software on time
• Attend meetings and training as required
• Work with system analysis and project management for the successful completion of a project

Requirements:

• Experience delivering transformation projects
• Experience leading Zoom Contact Center as a Service (CCaaS) implementation projects is required
• Deep knowledge in at least one of these technologies: Zoom, NICE CXone, Genesys Cloud, Five9, Amazon Connect
• 5+ years Project/Program Management experience within a consulting environment
• Experience leading large enterprise client projects with $20,000 - $1,000,000 in consulting services, including executive level sponsorship, and reporting requirements
• Experience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid
• Experience leading a program with multiple projects and workstreams
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
• Ability to travel up to 30%
• PMP or other Project Management Certification strongly preferred