Application Support Engineer

Vertech is a leader in industrial automation solutions, and they are seeking an Application Support Engineer to join their new 24/7 support team. The role involves providing remote troubleshooting support for automation systems, diagnosing issues, and ensuring production continuity for clients across various industries.

Responsibilities:

• Provide remote troubleshooting support for SCADA, PLC, Ignition, and related automation systems
• Monitor alarms and system health for client infrastructure across solar, manufacturing, and industrial environments
• Respond to and resolve ticketed support requests within defined SLAs
• Participate in a rotational on-call schedule for after-hours, weekend, and holiday coverage
• Troubleshoot and modify Allen Bradley PLC programs to resolve client issues
• Document all actions in the ticketing system and maintain detailed records of incidents and solutions
• Perform root cause analysis and escalate critical issues as needed
• Collaborate with project and development teams to implement system improvements based on support findings

Requirements:

• 6+ years of experience in industrial automation, controls engineering, or technical support
• Strong PLC programming experience required, Allen Bradley strongly preferred (RSLogix 500/5000, Studio 5000)
• Hands-on experience with SCADA platforms (Ignition experience preferred, we can train)
• Background in onsite commissioning and troubleshooting of control systems
• Familiarity with industrial protocols like Modbus, OPC UA, EtherNet/IP
• Working knowledge of networking fundamentals and secure remote connectivity
• Strong analytical and troubleshooting skills with a methodical approach to problem-solving
• Clear and professional client communication skills
• Experience working in or supporting a 24/7 operations environment
• Must be authorized to work in the United States, this position is not eligible for visa sponsorship
• Reliable home office setup with high-speed internet
• Experience with Ignition by Inductive Automation (Vision, Perspective, Tag Historian)
• Solar energy industry experience
• Additional PLC platforms: Siemens, Modicon, GE
• SQL database experience
• Prior experience on a dedicated 24/7 support team