Customer Service Representative

Optum is dedicated to improving the flow of health data and information to create a more connected system. The Customer Service Representative will be responsible for self-pay collections, handling inbound calls to negotiate overdue payments, and managing collection practices. This role requires effective communication skills and the ability to resolve customer inquiries while maintaining organizational policies.

Responsibilities:

• Receive and review all correspondence daily from the home office
• Call center environment- accepting incoming calls
• Follow up on assigned self-pay accounts
• Make outgoing self-pay calls on billed accounts
• Notify Management of any issues or concerns that may arise

Requirements:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, PowerPoint)
• Ability to work Monday - Friday, 08:00AM - 04:30PM MST
• Background in a medical/healthcare setting