Remote Customer Service

QualStaff Resources is a company specializing in staffing solutions, and they are seeking a Customer Service Representative for the medical device manufacturing sector. The role involves processing customer orders, verifying insurance benefits, and ensuring efficient communication regarding order status.

Responsibilities:

• Responsible for processing timely customer orders by receiving inbound calls to initiate supply reorders and provide customer service
• Processes all aspects of the order process for customers by:
• Verifying insurance benefits
• Collecting and updating patient and insurance information
• Documenting customer requests accurately and efficiently
• Anticipating problems and initiating actions to ensure customers’ orders are processed and shipped efficiently
• Proactively communicating backorders/delivery dates to the customer and processing customer orders to completion

Requirements:

• Minimum 1 year experience in a phone-based customer service role
• High School Diploma or GED equivalent
• Familiarity with checking health insurance benefits is helpful
• Excellent customer service skills with the ability to process orders efficiently and effectively
• Excellent written and verbal communication skills
• Experience with de-escalating customers
• Proficient with MS Office suite (Word, Excel, Outlook) and Internet