Program Manager - Translations & Localization

Tandem Diabetes Care is a leader in the diabetes technology industry, dedicated to creating innovative products for people living with diabetes. The Program Manager for Translations & Localization will lead global translation and localization programs, ensuring accurate and compliant delivery of product materials across multiple languages and regions.

Responsibilities:

• Lead end‑to‑end translation and localization programs for IFUs, packaging, software/UI text, tutorials, videos, marketing and digital content
• Define program scope, schedules, milestones, dependencies and risk management plans across multiple languages and regions
• Align translation workflows with product development, regulatory, and commercialization timelines
• Drive the creation and maintenance of translation assets, including translation memories, glossaries/do not translate lists and regional requirements
• Serve as the central liaison among Global Labeling, Regulatory, Quality, R&D, Clinical, Marketing, Digital, Manufacturing and external vendors
• Partner with program managers and technical teams to plan and prioritize translation deliverables
• Facilitate cross‑functional reviews, approvals and issue escalation
• Provide regular status updates, risk assessments and metrics to stakeholders and leadership
• Initiate translation requests, manage vendor quoting and oversee execution by approved LSPs
• Monitor vendor performance, quality, timelines and deliverables; drive continuous improvement
• Coordinate in‑country reviews and delivery of final assets
• Ensure translated content meets internal quality standards and complies with QMS procedures, regulatory requirements and regional regulations
• Review translated content for accuracy and completeness
• Support verification, approvals and change documentation
• Maintain working knowledge of design controls, medical device standards and localization processes
• Partner with Marketing and Digital teams to coordinate translations, glossary adherence, in‑country reviews and deployment of localized assets
• Work with Digital teams to ensure correct upload and deployment of localized content on web platforms
• Lead and contribute to initiatives that enhance translation workflows, localization tools, vendor governance, content reuse and PMO best practices
• Identify opportunities to streamline processes, reduce cycle time and improve quality

Requirements:

• Bachelor's degree in engineering or a related field, or equivalent experience
• 5+ years managing translation or localization projects in FDA‑regulated or ISO 14971–certified industries (medical devices, life sciences, or similar)
• Ability to work effectively in a matrixed environment and influence across organizational levels
• Demonstrated success leading cross‑functional initiatives and managing multiple concurrent workstreams
• Strong organizational, prioritization, problem‑solving, and communication skills
• Proficiency with project management tools for planning, scheduling, and collaboration
• Experience with document management systems (PLM, SharePoint, etc.)
• Familiarity with translation management systems (TMS), content management systems and labeling systems
• Experience with tools such as Confluence and Oracle Cloud PLM
• Advanced Microsoft Office skills (Excel, PowerPoint, MS Project)
• Strong advocacy and interpersonal skills, with the ability to build productive working relationships
• Proficiency in one or more languages besides English
• Experience supporting diabetes‑related products
• Knowledge of FDA, MDR, UDI, ISO, GDP, and GMP requirements