Senior Salesforce Business Analyst

Cherokee Federal is a division of tribally owned federal contracting companies focused on supporting federal and public sector initiatives. They are seeking a seasoned Senior Salesforce Business Analyst to collaborate with clients and internal teams, elicit business requirements, and ensure Salesforce solutions align with operational needs.

Responsibilities:

• Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements definition
• Act as the primary liaison for business stakeholders, building strong relationships and serving as a trusted advisor throughout discovery and delivery phases
• Lead and facilitate discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements
• Document current-state and future-state business processes, workflows, and use cases to support solution design
• Translate business needs into well-defined user stories, acceptance criteria, and functional requirements aligned with Agile methodologies
• Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations
• Support backlog grooming, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership
• Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback
• Coordinate and support User Acceptance Testing (UAT), including test scenario creation, execution support, defect triage, and final sign-off
• Ensure solutions comply with federal governance, security, data, and regulatory standards
• Contribute to change management efforts, including documentation, training materials, and stakeholder communications
• Performs other job-related duties as assigned

Requirements:

• This position requires an active Secret clearance to be considered
• A government contract requires that this position be restricted to U.S. citizens
• You must provide documentation that you are a U.S. citizen to qualify
• Bachelor's degree required
• 6–8 years of experience as a Salesforce Business Analyst, Functional Analyst, or CRM Consultant, with a minimum of 10 years of overall professional experience
• Proven experience supporting Salesforce implementations in federal, public sector, or other highly regulated environments
• Strong business analysis expertise, including requirements elicitation, process modeling, user story development, and acceptance criteria definition
• Experience working within Agile or hybrid Agile delivery frameworks
• Demonstrated ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development
• Working knowledge of Salesforce platform capabilities sufficient to guide solution discussions and collaborate effectively with technical teams (hands-on configuration not required)
• Experience supporting large, multi-stakeholder programs with diverse user groups
• Excellent written and verbal communication, facilitation, and documentation skills
• Must pass pre-employment qualifications of Cherokee Federal
• Salesforce Certified Administrator or other relevant Salesforce certification preferred
• Additional certifications preferred, including Business Analysis, Agile, or Salesforce Consultant–level credentials
• Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as required