Field Sales Engineer

Tecan is dedicated to improving lives and health through innovation in healthcare. The Field Sales Engineer is responsible for selling Tecan products and services within the defined territory, ensuring sales objectives are met while providing exceptional customer support and solutions.

Responsibilities:

• Responsible for all aspects of the local sale including but not limited to; prospecting, lead generation and follow-up, quotations, demonstrations, negotiations, contracts, terms and conditions, closing, and through the installation and post-sale support process
• Serves as a responsible representative of Tecan US, Inc. and operates with integrity and honesty in all business contacts
• Achieves sales plan for assigned territory
• Develops and maintains a high level of consultative sales skills, product and application methodology knowledge with associated features and benefits required to convert customer needs to sales
• Obtains sufficient knowledge of accounts in order to develop and maintain account strategies to convert specific company needs to Tecan solutions
• Develops and maintains effective time, territory, and account management practices
• Responsible for providing regular and accurate forecast information for the territory in the CRM
• Participates in or supports local, regional and national shows, as requested
• Conducts demonstrations and coordinates installations and customer training
• Builds relationships with procurement departments to streamline the approval processes
• Adjusts content of sales presentations (within the guidelines of regulatory) by understanding the customers’ explicit and implied needs
• Complies with regulatory requirements for appropriate Market & Business Units
• Maintains accurate and timely data in the CRM
• Responds to problems or complaints that arise in accounts, either by personal action or by securing the assistance and support from others in the organization
• Works as a liaison for reporting customer complaints to Tecan Technical Services and making recommendations to management
• Works regularly with the Service organization to insure customer satisfaction and to realize revenue on a predictable and timely manner
• Appropriately manages existing accounts and establishes new accounts and customers by planning and organizing daily work schedule to call on existing or potential sales opportunities
• Maintains all company supplied equipment and material in a safe, useable and serviceable condition
• Completes all reports and customer information effectively and consistently as deemed necessary by the company
• Gives feedback to management regarding new potential applications or competition in the marketplace
• Ability to travel (often on short notice)
• Handles essential tasks as assigned, and responds to change productively
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns

Requirements:

• Ability to manage and develop sales territories while also managing costs and risks
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills to be able to explain both technical and non-technical topics
• Strong presentation skills demonstrated before customers, peers, and upper management
• Ability to recognize and manage potential problem areas and resolve them with integrity
• Ability to understand the needs of clients and co-workers
• Must be self-motivated, resourceful and adaptable
• Ability to collaborate with others by being a good listener, a team builder, and an articulate advocate of the vision
• Ability to travel, at times on short notice
• Ability to prioritize and effectively complete necessary tasks in the time required
• High level of commitment and initiative
• Proven team player
• Ability to accept constructive feedback
• Possess a valid driver's license