Sr Field Service Engineer

FormFactor, Inc. is a leading provider of essential test and measurement technologies for the semiconductor industry. The Senior Field Service Engineer is responsible for delivering advanced technical support and service to customers, ensuring optimal performance of FormFactor probe systems and accessories, while also leading technical training and collaboration for product improvement.

Responsibilities:

• Perform preventive and corrective maintenance at customer sites
• Install FormFactor probe systems and accessories, including final system acceptance according to defined protocols
• Troubleshoot and repair equipment, providing support via telephone, email, and on-site visits
• Communicate effectively and professionally with customers to ensure high-quality service
• Complete work orders and service calls in a timely manner, adhering to FormFactor standards
• Participate regularly in training and certification activities to maintain technical proficiency
• Conduct technical training and instruction for FormFactor Field Service Engineers and end-users
• Manage and resolve technical escalations, ensuring timely and effective solutions
• Collaborate cross-functionally with internal departments (Engineering, Product Management, etc.) to support ongoing product improvement initiatives

Requirements:

• Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work
• Ability to routinely bend, stoop, and lift equipment weighing between 40 and 80 pounds; heavier items may require team assistance or lifting aids
• Capability to travel extensively by air for U.S. domestic assignments and occasional international trips
• Analytical Problem Solving
• Detail-Oriented
• High Reliability
• Microsoft Office 365
• Punctuality
• Teamwork
• Working Independently