iSoftStoneRemote
Senior IT Operations Engineer
United States
Full-time
2 hours ago
$40 - $47 USD
H1B Sponsor Likely
Key skills
JenkinsGitVersion ControlCI/CDCommunication
About this role
iSoftStone, Inc. is a global IT service and consulting company seeking a Senior IT Operations Engineer to join their team in Carson, CA. The role involves providing Tier 1 and Tier 2 IT support, maintaining workplace systems and network infrastructure, and ensuring high availability and performance for office staff and game developers.
Responsibilities:
- Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals)
- Support game development workstations and performance-critical tools
- Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches)
- Maintain on-prem servers, storage, virtualization, and build pipelines
- Monitor system health, resolve incidents, and escalate when required
- Maintain documentation, asset inventory, and operational runbooks
- Improve IT workflows, automation, and service efficiency
- Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce)
Requirements:
- Five+ years in IT operations, service desk, or infrastructure support
- Experience supporting Windows and macOS in production environments
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V.)
- Familiarity with DevOps tools or build systems in game or software environments
- Experience troubleshooting PC hardware, GPUs, and peripherals
- Strong customer service mindset and problem-solving skills
- Clear communication with developers, artists, and production teams
- Ability to prioritize in fast-paced studio environments
- Proactive, detail-oriented, and service-driven
- Experience supporting game engines (Unity / Unreal.)
- Knowledge of Perforce, Git, Jenkins, build farms, render farms
- Experience with high-performance workstations or GPU pipelines
- Exposure to on-prem DevOps automation and build systems
- Exposure to or experience with CI/CD tools
- Exposure to or experience with on-prem DevOps environments and DevOps tools (Git, Jenkins, Perforce)