Product Manager - Fan Experience

AXS is a company that connects fans with the artists and teams they love, selling millions of tickets to various events. They are seeking a Product Manager to manage the entire product life cycle, collaborating with cross-functional teams to ensure high-quality product delivery that meets business needs.

Responsibilities:

• Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros)
• Write and prioritize Jira tickets to maintain a healthy and well-organized backlog; ensure timely grooming and delivery readiness
• Manage intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress
• Drive continuous improvement within the squads by designing and implementing systems & processes, measuring objectives, and driving team cohesion
• Build and maintain detailed functional specifications, process maps, and user stories to guide product development
• Gather and synthesize detailed product requirements that align to product roadmaps, for review and approval from stakeholders
• Support the product development and management cycle for certain product(s)
• Work closely with engineering, design, data analytics, and client success teams to deliver products that align with business goals
• Define and track product KPIs to support performance reporting, identify blockers, and recommend incremental improvements
• Implement a test-and-learn framework to iterate on product capabilities, from MVP to scalable solutions
• Stay informed about industry trends and emerging technologies to evolve product offerings continually

Requirements:

• BA/BS Degree (4-year) (bachelor's degree or equivalent experience required; degree in Business, Management Information Systems, Computer Science or related field preferred)
• 2-5 years' experience in a Product Management/Product Owner Role
• Strong execution skills, with demonstrated experience managing sprint ceremonies, backlogs, and cross-functional coordination across engineering and QA
• Skilled in Jira and backlog management to ensure smooth sprint execution
• Knowledge of Agile/SDLC delivery methodologies
• Technical knowledge of APIs and REST API based services
• Experience with B2C/B2B2C products and emerging trends
• Experience working in a complex global technology company
• Experienced in collaborating with cross-functional teams, across geographies including executive management, product management, operations, legal, sales, and marketing
• Skilled in delivering products that scale and meet customer needs
• Strong organizational skills within a highly demanding environment
• Advanced Degree Preferred
• Agile certifications are a plus
• Experience in live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality)