Customer Service Representative

Weed Man is the fastest growing lawn care company, and they are seeking a Customer Service Representative to join their team. The role involves coordinating with various managers, answering incoming calls, and addressing customer needs via phone, text, and email.

Responsibilities:

• Work closely with our Sales, Technical, and Administrative managers to coordinate and process numerous duties
• Answering a large volume of incoming phone calls and addressing the needs of those callers
• Interact with customers by phone, text and email to answer questions
• Resolve concerns
• Collect accounts receivable
• Verify customer information
• Make phone sales

Requirements:

• Excellent phone & organizational skills
• Computer skills
• Ability to perform multiple tasks
• Keen attention to details
• Excellent oral & written communication skills
• Advanced problem-solving skills
• Proven time management
• Ability to perform multiple tasks simultaneously, accurately, & in correct priority
• Previous customer service experience
• High Speed Internet
• Webcam
• Noise Canceling Headphones
• Desktop/Laptop (No Chromebooks)
• Distraction Free Workspace
• 2 Monitors highly preferred but not required