Customer Service Representative

North Memorial Health is an inclusive health team that values diversity and the unique contributions of each member. The Customer Service Representative provides unmatched customer service in a call-center like environment, working closely with the clinic care team to manage phone contact and ensure efficient operations related to registration and scheduling.

Responsibilities:

• Provide unmatched customer service to North Memorial customers and staff, in a call-center like environment
• Work as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations
• Be accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating
• Proactively problem solve in order to ensure One Call One Resolution or soft handoff when appropriate

Requirements:

• High School diploma or equivalent (GED)
• 1 year customer service experience
• Ability to multi-task
• Typing test minimum 35+ WPM
• Understanding of HIPAA
• Independent problem-solving skills
• Skilled in MS Office products
• Minimum of 6 months scheduling experience and/or registration experience
• Call center experience
• Experience in health care setting