Customer Manager/Global Account Manager (Aerospace and Defense)

Plexus Corp. is dedicated to creating products that build a better world, partnering with leading companies in Aerospace/Defense, Healthcare/Life Sciences, and Industrial sectors. The Customer Manager/Global Account Manager will create and execute account strategies, ensuring customer satisfaction while increasing revenue and profitability through effective relationship management and collaboration with cross-functional teams.

Responsibilities:

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives
• Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship
• Learn and develop mastery of Plexus' sales enablement methodology

Requirements:

• Bachelor's Degree with 3 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered
• Advanced written and verbal communication skills are required
• Basic computer skills are required
• Able to make sound, logical and reasonable decisions with minimal guidance
• Able to apply solution selling knowledge and capabilities
• Applies financial acumen to influence customers and constituents
• Basic understanding of electronics manufacturing is required
• General office equipment and materials