Director, Cloud Engineering

Precisely is a leader in data integrity, empowering businesses with trusted data through innovative software and services. The Director for the Cloud Operations team will lead a North America based team, focusing on the operations of multi-tenant and hosted products to ensure customer success and operational excellence.

Responsibilities:

• Ensure high availability, scalability, and security of cloud services working with teams across multiple geographies
• Lead improvements to automation, incident management, and cost and capacity planning practices
• Collaborate closely with product development and product management teams to facilitate delivery of new functionality and capabilities to our multi-tenant and hosted products
• Collaborate with customer support to ensure customer satisfaction and resolution of issues, and improvement of issue management processes
• Work directly with the sales, sales engineering, and professional services to support sales opportunities by aligning resources to support pilots and proof of concepts, and advising on solution architecture
• Highlight applicable technical, process, and resourcing adjustments that are needed to achieve organizational goals

Requirements:

• Bachelor's or Master's degree in computer science, Engineering, or a related field
• 7+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role
• Experience developing, deploying, and operating SaaS / hosted workloads on public cloud platforms; AWS experience is a must, Azure is beneficial
• Experience with cloud infrastructure tools and processes (monitoring, deployment, security, CI/CD, Deployment Pipelines)
• Excellent leadership, communication, interpersonal, and problem solving skills. Ability to work effectively with cross-functional teams and stakeholders
• Travel is required: Yes, Approximately 5%
• Eastern Standard Time zone is preferred but all time zones are welcome to apply