Precisely is a leader in data integrity, empowering businesses with trusted data through innovative software and services. The Director for the Cloud Operations team will lead a North America based team, focusing on the operations of multi-tenant and hosted products to ensure customer success and operational excellence.
Responsibilities:
- Ensure high availability, scalability, and security of cloud services working with teams across multiple geographies
- Lead improvements to automation, incident management, and cost and capacity planning practices
- Collaborate closely with product development and product management teams to facilitate delivery of new functionality and capabilities to our multi-tenant and hosted products
- Collaborate with customer support to ensure customer satisfaction and resolution of issues, and improvement of issue management processes
- Work directly with the sales, sales engineering, and professional services to support sales opportunities by aligning resources to support pilots and proof of concepts, and advising on solution architecture
- Highlight applicable technical, process, and resourcing adjustments that are needed to achieve organizational goals
Requirements:
- Bachelor's or Master's degree in computer science, Engineering, or a related field
- 7+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role
- Experience developing, deploying, and operating SaaS / hosted workloads on public cloud platforms; AWS experience is a must, Azure is beneficial
- Experience with cloud infrastructure tools and processes (monitoring, deployment, security, CI/CD, Deployment Pipelines)
- Excellent leadership, communication, interpersonal, and problem solving skills. Ability to work effectively with cross-functional teams and stakeholders
- Travel is required: Yes, Approximately 5%
- Eastern Standard Time zone is preferred but all time zones are welcome to apply