Sales Development Representative (SDR) \- Virtual Assistant

Virtual Rockstar is hiring a Sales Development Representative (SDR) - Virtual Assistant on behalf of a US-based physical therapy practice. This role focuses on engaging new leads, handling inbound calls, and booking evaluations, serving as the first point of contact for prospective patients.

Responsibilities:

• Make outbound calls to leads who have reached out to the clinic
• Answer inbound calls and respond promptly to inquiries
• Book evaluations by working leads through an established sales script
• Follow up with new and existing leads across multiple touchpoints to maximize conversion
• Address common questions and objections while guiding leads toward booking an evaluation
• Reschedule current clients as needed
• Schedule and confirm evaluations accurately
• Ensure booked evaluations are properly documented and handed off to the clinic team
• Manage all lead and client communication through GoHighLevel
• Track call outcomes, lead status, and follow-ups accurately in the CRM
• Use the sales script as a guide while adapting tone and messaging based on the conversation

Requirements:

• Sales or SDR experience required
• Experience handling outbound and inbound calls
• Comfortable booking appointments or evaluations
• Strong sales communication skills without sounding robotic or scripted
• High level of empathy and ability to adjust tone for sensitive conversations
• Confident guiding prospects through the sales process
• Proficient with GoHighLevel and booking software, with the ability to adapt quickly