Traveling with Michaila is seeking a proactive and organized Customer Support Manager to lead client communications and ensure a seamless experience. This fully remote role involves overseeing support workflows, monitoring service quality, and providing leadership in client-facing situations.
Responsibilities:
- Oversee day-to-day client communications and support workflows
- Ensure timely responses, proactive follow-ups, and effective issue resolution
- Coordinate scheduling, confirmations, and service details with accuracy
- Maintain detailed records and documentation of client interactions
- Monitor service quality and identify opportunities for process improvement
- Provide professional leadership in client-facing situations
Requirements:
- Proactive and organized
- Ability to lead client communications
- Monitor service quality
- Ensure a seamless experience from first interaction through completion
- Confident working independently
- Leverage structured systems, tools, and mentorship
- Oversee day-to-day client communications and support workflows
- Ensure timely responses, proactive follow-ups, and effective issue resolution
- Coordinate scheduling, confirmations, and service details with accuracy
- Maintain detailed records and documentation of client interactions
- Monitor service quality and identify opportunities for process improvement
- Provide professional leadership in client-facing situations
- Strong communication, organization, and problem-solving abilities
- Ability to multitask and manage priorities in a remote environment
- Detail-oriented, dependable, and comfortable with digital tools
- Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM
- Customer service, client management, or support leadership experience