Customer Support Management

Traveling with Michaila is seeking a proactive and organized Customer Support Manager to lead client communications and ensure a seamless experience. This fully remote role involves overseeing support workflows, monitoring service quality, and providing leadership in client-facing situations.

Responsibilities:

• Oversee day-to-day client communications and support workflows
• Ensure timely responses, proactive follow-ups, and effective issue resolution
• Coordinate scheduling, confirmations, and service details with accuracy
• Maintain detailed records and documentation of client interactions
• Monitor service quality and identify opportunities for process improvement
• Provide professional leadership in client-facing situations

Requirements:

• Proactive and organized
• Ability to lead client communications
• Monitor service quality
• Ensure a seamless experience from first interaction through completion
• Confident working independently
• Leverage structured systems, tools, and mentorship
• Oversee day-to-day client communications and support workflows
• Ensure timely responses, proactive follow-ups, and effective issue resolution
• Coordinate scheduling, confirmations, and service details with accuracy
• Maintain detailed records and documentation of client interactions
• Monitor service quality and identify opportunities for process improvement
• Provide professional leadership in client-facing situations
• Strong communication, organization, and problem-solving abilities
• Ability to multitask and manage priorities in a remote environment
• Detail-oriented, dependable, and comfortable with digital tools
• Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM
• Customer service, client management, or support leadership experience