Key skills
Critical Thinking
About this role
Role Overview
- Handle user inquiries with care and urgency
- Respond to chats and emails quickly
- Verify accounts, investigate transactions, and troubleshoot issues
- Flag recurring issues and provide feedback
- Monitor chat volume during live sports
Requirements
- Thrive in live, high-stakes environments
- Take ownership of every interaction
- Fast and high-quality service using Intercom
- Comfortable supporting users via chat and email
- Technically capable with internal admin tools
- Curious and improvement-minded
- Knowledgeable about sports betting mechanics
- Comfortable navigating multiple tools quickly
- Energized by prime-time sports
- Strong judgment and critical thinking under pressure
Benefits
- Meaningful equity for every employee, regardless of role
- 100% health premiums covered
- 99% dental & vision covered
- 401(k) with 4% company match
- HSA + $1,080 annual company contribution