About this role
Optum is dedicated to improving health data flow and creating a more connected system. They are seeking a Customer Service Representative to handle a high volume of calls from patients, assist with appointment scheduling, and maintain compliance with regulations. This role offers the flexibility to work remotely while providing essential support to healthcare providers and consumers.
Responsibilities:
- Answer a high volume of calls from patients or their representative
- Perform scheduling, re - rescheduling, and cancelation of patient appointments
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Maintain all Compliance and HIPAA regulations at all times
Requirements:
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in healthcare call center OR office setting in healthcare, while analyzing and solving customer problems
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Availability to work any of our 8-hour shift schedules within our standard business hours of 7:00 am - 7:00 pm EST from Monday - Friday. Final shift will be assigned after training is completed
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
- Medical terminology experience
- Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon