Healthcare Customer Service Representative

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. They are seeking a highly motivated Healthcare Customer Service Representative to elevate the patient experience by addressing questions and concerns primarily received via phone in a call center environment.

Responsibilities:

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers
• Collect payments and/or provide guidance on payment options for outstanding balances
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities
• Utilize analytical thinking for account research and reconciliation
• Manage all interactions in a positive, caring manner
• Perform specialized tasks as assigned by the manager and/or supervisor

Requirements:

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience
• Preferred 2 years of medical billing and direct patient contact in call center environment
• Exposure to insurance billing and medical terminology
• Technically proficient
• Advanced verbal and written communication skills
• Strong interpersonal skills
• Professional maturity and ability to exercise sound judgement
• Bilingual in English/Spanish