Key skills
Systems analysisBusiness analysisRequirements documentationMicrosoft OfficeTroubleshootingCross-functional collaborationClient communicationAgilityJIRA familiarityPharmaceutical experiencePatient support experienceCritical thinkingActive listeningProject managementJiraSDLCCritical Thinking
About this role
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. As a Senior Business Analyst, you will provide systems and business analysis expertise to support the design, enhancement, and optimization of patient services programs and digital solutions.
Responsibilities:
- Formulate and define systems scope and objectives based on user needs, business goals, and a strong understanding of relevant systems
- Analyze business and user needs, document requirements, and translate them into structured system requirement specifications
- Devise or modify procedures to solve complex problems, considering operating constraints, timelines, system capabilities, and desired outcomes
- Lead client and internal discovery sessions to extract business needs, validate understanding, and refine proposed solutions
- Develop clear business rules and requirements documentation to guide development and QA teams throughout the lifecycle
- Guide and advise less-experienced Business Analysts to support consistency and high-quality output across the team
- Troubleshoot requirement-related issues, support design discussions, and collaborate closely with development and QA teams
- Manage competing priorities across multiple projects, adapting efficiently as timelines and client needs change
- Work at a high technical and analytical level across most phases of systems analysis, balancing business impact with system feasibility
Requirements:
- Bachelor's degree in Computer Science, Business Administration, or equivalent experience
- Minimum five (5) years of systems analysis or business analysis experience
- Experience with business‑wide applications (e.g., operational systems, third‑party platforms, or client‑facing tools)
- Ability to understand client requirements and translate them into clear business and system specifications
- Strong proficiency with Microsoft Office products
- Demonstrated ability to manage multiple priorities and communicate effectively with both technical and non‑technical stakeholders
- Strong troubleshooting, critical thinking, and active listening abilities
- Experience collaborating with cross‑functional teams across the SDLC
- Copay or patient support program experience
- Familiarity with JIRA or similar workflow management tools
- Prior experience in the pharmaceutical or life sciences industry