Understand your assigned business area's processes, goals, and strategies deeply.
Partner with business stakeholders to clarify and articulate problem statements, gaps, and desired outcomes.
Conduct stakeholder interviews, workshops, and process mapping to elicit and document business requirements.
Translate business needs into clear, actionable user stories, functional specifications, wireframes, and acceptance criteria.
Collaborate with Scrum Team members to ensure delivered solutions align with business requirements and user expectations.
Support production support by clarifying business needs and process when needed.
Support QA by clarifying requirements and edge cases when asked.
Lead UAT coordination by testing the happy path, staging upstream data when required, and partnering with business stakeholders to design test cases for complex scenarios.
Maintain business alignment and stakeholder engagement throughout the development lifecycle.
Support change management and post-deployment validation.
Continuously assess solution effectiveness and recommend enhancements.
Maintain key process maps and documentation for reference across the IT Team.

5+ years of experience in business analysis, Sales Operations, data analysis, or a related field
5+ years of experience in cross-functional project leadership and communication
3+ years of experience requirement gathering and documenting user stories
3+ years Business Analyst or SME expertise in CRM and data platforms (Salesforce, Snowflake, etc.)
High proficiency in process mapping tools (Visio, Lucidchart, Miro) and a solid understanding of SDLC (Agile/Waterfall)
Business Analyst certifications such as CBAP, CCBA
Salesforce or data tool certifications
Experience in EdTech or Publishing.

Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance.
Employees can enroll in our company’s 401k plan and receive an employer match.
Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

Senior IT Business Analyst

Key skills