Implementation Project Manager

Abrigo is a company that provides technology solutions for community financial institutions to manage risk and drive growth. They are seeking a well-organized, customer-centric Technical Implementation Project Manager to execute multiple technical projects, manage project scope and timelines, and ensure customer satisfaction through effective collaboration and communication.

Responsibilities:

• Create, modify, and distribute project plans, as well as all implementation related documentation
• Collaborate with internal resources to complete an implementation on time and within scope
• Work closely with customers to understand their requirements
• Master the features and functionality of Abrigo BAM+ and AFD software and data ingestion feeds
• Coordinate implementation efforts with Third Party Vendors
• Collaborate with Sales, Implementation Engineers, Consulting and Training, Product, and Technical Support Representatives to provide great customer experience
• Lead customer through implementation workshops to advise on configuration best practices and data validation
• Assist customer with data file ingestion from customer’s core system into Abrigo software
• Identify issues and independently triage, where appropriate
• Manage up to 30 projects of varying complexity from start to finish in tandem including new application implementations, add on module implementations and services projects
• Maintain product knowledge
• Occasional travel required for team events to support engagement, relationship-building, and key decision-making

Requirements:

• Bachelor's degree or equivalent years of experience
• 2-5 years of experience working as a Technical Project Manager
• Exceptional experience in customer service with strong verbal and written communication skills
• Outstanding organization and prioritization skills to manage multiple projects, timelines, and urgencies
• Ability to thrive in a fast-paced, project-oriented environment
• Basic understanding of SQL language with ability to commit SQL statements in a database
• Background with banking and finance is a plus