Senior Business Analyst

Confluent Health is seeking a Senior Business Analyst who will play a critical role in advancing enterprise initiatives by partnering with clinical, operational, and technical stakeholders. This role focuses on defining, documenting, and delivering well-designed solutions that align with care delivery and business objectives.

Responsibilities:

• Partner with cross-functional stakeholders (clinical, operations, finance, IT, Data, BI) to gather, document, and validate business and technical requirements
• Plan and manage business analysis activities, including defining scope, identifying stakeholders, and selecting appropriate analysis techniques based on initiative complexity
• Develop clear, structured documentation including requirement specifications, workflow diagrams, process maps, user stories, and use cases
• Facilitate requirement review sessions to ensure shared understanding, prioritization, and alignment
• Analyze current-state processes to identify gaps, inefficiencies, and improvement opportunities
• Ensure requirements are actionable, complete, and aligned with strategic and operational objectives
• Support the development and adoption of standardized PMO templates for requirements gathering, analysis, outcomes tracking, and documentation to ensure consistency and quality across projects
• Support initiatives focused on clinical documentation, outcomes measurement, scheduling optimization, access, compliance, and care delivery workflows
• Evaluate how clinical processes interact with systems, data sources, and reporting tools to ensure feasibility and sustainability
• Recommend process and workflow improvements that balance clinical effectiveness, operational efficiency, and data integrity
• Partner with PMs and Ops leaders to ensure requirements support measurable outcomes and adoption
• Enable data-informed process improvements by considering downstream reporting, compliance, and performance measurement needs during design
• Help reduce workflow variation by supporting standardization where it improves quality, efficiency, and adoption
• Assist in solution design activities, including workflow visualization, wireframe development, and functional design discussions
• Translate business and clinical needs into clear, structured inputs for internal technical teams and external vendors
• Support user acceptance testing (UAT) by validating requirements, defining test scenarios, and confirming outcomes meet expectations
• Support solution evaluation by validating delivered outcomes against requirements and helping stakeholders assess effectiveness, adoption, and opportunities for refinement
• Assist with end-user training and change readiness when needed, including documentation of workflows, job aids, and operational impacts
• Act as a liaison between clinical teams and technical teams, ensuring clear, consistent communication
• Facilitate alignment across stakeholders to resolve ambiguities, dependencies, and handoffs early in the lifecycle
• Communicate requirements, progress, risks, and insights in a way that is accessible to both clinical and technical audiences
• Partner closely with Project Managers to ensure requirements are clear and sequenced, stakeholder inputs are aligned and decision-ready, and risks, dependencies, and change impacts are proactively identified and addressed throughout the project lifecycle
• Support effective decision-making by ensuring stakeholders have clear context, assumptions, and trade-offs
• Support change readiness by helping document workflows, training needs, and operational impacts of changes
• Contribute to governance and intake processes by ensuring requests are well-defined and aligned to strategic priorities

Requirements:

• Bachelor's degree
• 5+ years of experience in business analysis, clinical operations, healthcare analytics, or related roles
• Strong skills in requirements gathering, documentation, workflow analysis, and stakeholder facilitation
• Experience collaborating with Data, BI, and IT teams on reporting, analytics, or system-related initiatives
• Strong communication, analytical, and problem-solving skills
• Clinical background, healthcare operations training, or analytics certifications preferred
• Experience working in healthcare, clinical operations, or multi-site care delivery environments preferred
• Familiarity with project management and collaboration tools (e.g., Asana or similar platforms)