Customer Service Representative

Net2Source Inc. is an award-winning total workforce solutions company. They are seeking a Customer Support Specialist III to support day-to-day operations, ensure seamless order processing, and improve customer interactions within a regulated orthopedic manufacturing environment.

Responsibilities:

• Perform all duties of a Customer Experience Associate, including order entry, inquiry management, and documentation of customer interactions
• Act as a resource to Associates, providing support, answering questions, and ensuring adherence to company policies and procedures
• Serve as a point of escalation for complex or urgent customer issues, coordinating with internal teams such as Sales, Supply Chain, and Quality to resolve quickly
• Monitor daily workflows and assist with prioritizing incoming requests to maintain service level agreements
• Participate in training new team members on processes, systems, and customer interaction best practices
• Assist with reporting and tracking service metrics, identifying trends and areas for process improvement
• Ensure compliance with regulatory standards and company guidelines in all customer transactions and communications
• Step into the Associate role during high-volume periods or as needed to maintain team performance and service quality

Requirements:

• Proven ability to handle complex customer inquiries and problem resolution
• Strong communication skills (verbal and written) with a demonstrated customer-first mindset
• Ability to work independently while supporting team goals and mentoring others
• High attention to detail and ability to adapt in a fast-paced environment
• Customer Advocacy
• Leadership Support
• Flexibility & Dependability
• High school diploma or equivalent required
• 1–3 years of experience in customer service, preferably in healthcare, medical devices, or other regulated industries
• Experience with CRM and ERP systems (e.g., SAP, ServiceNow)
• Associate's or Bachelor's degree preferred