Customer Service Representitive

Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative to provide top-notch support to customers and floral partners via phone and email, ensuring an outstanding experience and resolving inquiries effectively.

Responsibilities:

• Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
• Listen to customer inquiries, diagnose issues, and provide helpful solutions
• Accurately identify and escalate complex technical issues to our engineering team
• Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
• Identify trends and suggest improvements to enhance our support processes and overall user experience
• Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Requirements:

• Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
• Listen to customer inquiries, diagnose issues, and provide helpful solutions
• Accurately identify and escalate complex technical issues to our engineering team
• Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
• Identify trends and suggest improvements to enhance our support processes and overall user experience
• Help customers and partners maximize their use of BloomNation's platform to grow their businesses
• You're a friendly, optimistic, and caring individual who loves building relationships
• You're excited to support local florists and be part of a growing startup
• You're comfortable learning and using various support tools
• You can clearly and effectively communicate both in writing and over the phone
• You can work efficiently and maintain a positive attitude in a fast-paced environment
• Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued
• Experience Salesforce or similar platforms is a plus!
• Spanish speaking is a plus!