Customer Service Specialist

WEX is a company focused on providing exceptional customer service, and they are seeking a Customer Service Specialist to engage with customers over the phone. The role involves answering inquiries, resolving issues, and educating customers on available products while maintaining high-quality service standards.

Responsibilities:

• Assist customers by answering questions, resolving issues, and providing education on services
• Answer between 40-60 inbound phone calls per day
• Navigate and effectively use 10-15 different systems simultaneously
• Multitask across multiple platforms during each call
• Deliver clear communication while providing accurate answers and solutions
• Educate customers on additional options or features accordingly
• Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
• Adhere to confidentiality guidelines
• Conduct thorough research to investigate all inquiries using available reference materials
• Achieve or exceed established customer service standards and goals
• Maintain product knowledge and actively participate in ongoing departmental training and education
• Provide additional training to team members when necessary

Requirements:

• High School Diploma/GED
• Proficiency with computers is required
• Access to high-speed internet via ethernet cable is required
• Previous exposure managing a steady flow of incoming calls
• Strong customer service and/or call center background is preferred