Field Engineer

Augury is a leader in Industrial AI, helping manufacturers leverage real-time production insights. The Field Engineer will travel extensively to install and support Augury's solutions, ensuring hardware and services are deployed correctly and deliver value to customers.

Responsibilities:

• Travel 80–90% of the time to support customer sites
• Install and implement Augury’s hardware and services in industrial environments
• Partner with customers (external and internal) to ensure successful deployments and ongoing satisfaction
• Manage administrative responsibilities, including service reports, customer action lists, inventory returns, and asset tracking
• Collaborate with Reliability Systems Managers to optimize product performance and customer outcomes
• Conduct site surveys, customer training sessions, and technical scoping calls
• Review weekly and monthly plans and organize field activities in alignment with Field Operations guidelines
• Document field activities and customer interactions accurately in the CRM system
• Respond to escalations from Service Management as needed

Requirements:

• Residence in Chicago, IL, or Houston/Dallas, TX within one hour of a major airport
• Valid driver's license, reliable vehicle, and ability to pass a background check
• 5–10 years of hands-on experience installing or troubleshooting industrial controls, electromechanical systems, and/or wireless systems
• Strong understanding of rotating equipment operation and design
• Experience working in industrial environments with adherence to safe work practices
• Excellent verbal and written communication skills with both customers and internal stakeholders
• Strong customer-first mindset, you consistently go above and beyond to ensure satisfaction
• Professional presence and ability to represent Augury in the field
• Vibration Analysis Category I or II certification is a strong plus
• Flexibility and willingness to work weekends