Digital Experience Engineer (DEX)

Stefanini Group is seeking a Senior Digital Experience Engineer (DEX Architect) with deep experience in ControlUp to design, implement, and optimize digital experience monitoring and remediation solutions for enterprise environments. The role involves serving as a technical leader focused on ControlUp architecture, experience analytics, and automation to ensure proactive monitoring and improvement of digital workplace environments.

Responsibilities:

• We are seeking a Senior Digital Experience Engineer (DEX Architect) with deep experience in ControlUp to design, implement, and optimize digital experience monitoring and remediation solutions for enterprise environments
• In this role, you will serve as a technical leader focused on ControlUp architecture, experience analytics, and automation, ensuring digital workplace environments are proactively monitored, optimized, and continuously improved
• You will work closely with customers and internal teams to translate experience data into actionable insights that improve performance, reliability, and end-user satisfaction
• The ideal candidate is both highly technical and customer-facing, with strong communication skills and the ability to operate at an architect level-owning design decisions, guiding best practices, and driving measurable outcomes through ControlUp-based solutions

Requirements:

• 7+ years of experience in Digital Workplace, EUC, DEX, or Desktop Engineering roles
• 4+ years of hands-on experience with ControlUp in enterprise environments
• Strong experience with ControlUp Real-Time, ControlUp Insights, and/or ControlUp Edge DX
• Solid understanding of endpoint performance, user experience monitoring, and remediation concepts
• Advanced PowerShell scripting skills for automation and proactive issue resolution
• Experience supporting large-scale environments with thousands of endpoints
• Strong troubleshooting skills across Windows endpoint and VDI environments
• Expertise in Windows endpoint management; macOS experience a plus
• Experience with VDI platforms (Citrix and/or VMware)
• Ability to design and maintain scalable, reliable DEX architectures
• Experience integrating ControlUp with modern endpoint management, ITSM, or automation platforms (e.g., Intune, Jamf, ServiceNow, Remedy, Power BI)
• Strong understanding of enterprise infrastructure fundamentals (networking, identity, security basics)
• Excellent verbal and written communication skills
• Comfortable presenting technical findings to both technical and non-technical audiences
• Proven ability to work directly with customers and stakeholders in an advisory capacity
• Strong analytical mindset with the ability to turn data into clear, actionable recommendations
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• Experience with additional DEX platforms (e.g., Nexthink, Aternity)
• Familiarity with experience-based metrics such as XLAs or user sentiment analysis
• Exposure to automation, self-healing endpoints, or AI-driven analytics
• Experience contributing to solution design, platform standardization, or transformation initiatives