Product Manager / Senior PM / Principal PM

Mission Lane is a purpose-driven fintech company based in Richmond, Virginia, dedicated to improving access to credit for millions of people. They are seeking mission-driven product thinkers to join their Product Team at various levels, focusing on creating a credit card product experience that empowers customers and transforms how data and technology are utilized.

Responsibilities:

• Own high-stakes decision systems, translating complex credit policy and data into real-time actions that determine how and when we extend credit
• Design for judgment and scale, ensuring our automated systems and human-in-the-loop processes work in harmony to surface risk without disrupting legitimate customers
• Partner closely with Engineering, Data, and Credit teams to operationalize complex underwriting or payment models that balance business unit economics with customer success
• Leverage SQL and data analytics to break down high-level metrics into the underlying drivers that move the needle for both the company and the consumer
• Act as a collaborative disruptor, iterating rapidly to launch experiments that improve our acquisition "brain" or post-acquisition journeys
• Drive alignment across the organization by crafting clear narratives and roadmaps that show how technical choices lead to better outcomes
• Proactively identify potential friction points across teams and functions, advocating for solutions that prioritize the long-term health of our customer base

Requirements:

• ~3+ years (PM), ~5+ years (Senior), or ~8+ years (Principal) of product management experience, managing technical products from ideation to rollout
• Technical proficiency and the ability to engage in deep conversations with engineers regarding system architecture, APIs, and data implementations
• Proficiency using SQL to query data, investigate decision logs, and analyze performance funnels
• A proven track record of delivering complex projects in regulated or data-heavy environments
• A structured problem-solving approach and the ability to make independent decisions in ambiguous, high-stakes situations
• Experience defining roadmaps that optimize for both enterprise value and customer well-being
• Experience in fintech, lending, or payments, particularly in roles involving risk, fraud, or customer lifecycle management
• Experience integrating AI or machine learning models into live products to drive efficiency or better decisioning
• Experience in high-growth environments where the product experience is the primary driver of customer acquisition and retention