NiCE is a global leader in software solutions that enhance customer experiences and ensure public safety. They are seeking a proactive Project Manager to drive the successful implementation and delivery of client-facing projects, ensuring alignment with scope, budget, and timelines while serving as the main client contact.
Responsibilities:
- Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall)
- Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts of Conversational AI to independently build plans
- Develop detailed project plans aligned with the SOW
- Lead multiple projects concurrently
- Track action items and enforce accountability across stakeholders
- Identify and mitigate risks early
- Lead post-project evaluations
- Communicate clearly and regularly with all stakeholders
- Foster a culture of collaboration and excellence
Requirements:
- Minimum 4+ years of project management experience
- Proven track record managing multiple projects
- Comfortable working with technical teams
- Experience serving as the primary client contact
- Skilled in developing and maintaining detailed project plans
- Proactive in managing risks and escalations
- Highly organized and detail-oriented
- Proficient in MS Project, Jira, Asana, or Smartsheet
- Must be authorized to work in the US