Tech Genius inc is focused on providing expertise in the insurance domain, and they are seeking a Senior Business Analyst to lead the triaging of insurance claims and incidents. The role requires extensive experience in the insurance sector, emphasizing analytical skills and efficient resolution of claims.
Responsibilities:
- Perform daily triaging of insurance claims/incidents using defined SLAs and risk matrices
- Analyze data trends via SQL queries and Python scripts to identify patterns or anomalies
- Develop Power BI dashboards for triaging metrics and real-time visibility
- Collaborate with domain teams to resolve complex cases, ensuring audit compliance
- Automate repetitive triaging tasks using Python/Power Automate to improve efficiency
- Document processes and contribute to insurance domain best practices
Requirements:
- 7+ years in insurance domain (e.g., health, life, property & casualty), handling claims processing, risk assessment, or policy triaging
- Proven triaging expertise: Prioritizing high-volume claims/issues based on severity, regulatory needs, and business impact
- Strong analytical skills for root cause analysis and escalation management
- Exposure to SQL (querying databases for claims data), Python (automation/scripts), and Power Platform (Power BI, Power Automate for reporting/workflows) highly preferred
- Excellent stakeholder communication for cross-functional collaboration with underwriters, adjusters, and IT teams