Customer Success Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts, managing customer relationships, and ensuring an excellent customer experience in partnership with outside sales representatives.

Responsibilities:

• Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer
• Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services
• Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns
• Participation in training and educational key learning initiatives

Requirements:

• Typically requires 3+ years of related experience
• 1+ years of related experience in Account management/sales/customer care experience
• Intermediate experience in Excel, including creating spreadsheets, using formulas, pivot tables, and data analysis
• Strong problem-solving abilities with demonstrated capability of analyzing complex issues, identifying root causes, and implementing effective solutions to achieve business objectives
• Microsoft Office programs
• Experience in and demonstrated understanding of healthcare and distribution, GPO, Community Oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired
• Experience with pharmaceutical products and buy-and-bill model
• Experience with SAP preferred
• Salesforce.com or CRM software experience helpful
• Proactive and strategic to anticipate issues
• Team player with strong interpersonal and resource management skills