Implementation Project Manager

Synthesis Health is a mission-driven company focused on revolutionizing healthcare through innovation and collaboration. The Implementation Project Manager will lead the deployment of imaging cloud-based solutions, managing the implementation process from planning to go-live and ensuring client satisfaction throughout the project lifecycle.

Responsibilities:

• Collaborates with internal and external stakeholders to define project scope and objectives
• Manages the end-to-end implementation process, develops detailed project plans which include timelines and resource allocation, participates in implementation calls, guiding customer sites through configuration and onboarding of our platform
• Collaborates with cross-functional teams to address client-specific needs, ensure project alignment and project progression adhering to strict timelines
• Assists with completing security questionnaires during implementation
• Monitors project performance and adjusts and manages expectations as necessary
• Coordinates end user training sessions
• Ensures clients are fully equipped to utilize the system effectively
• Identify and mitigates potential project risks and issues
• Ensures compliance with organizational policies and standards
• Conducts post-implementation reviews to assess project success and improvement opportunities
• Builds and maintains strong relationships with clients
• Leads cross-functional teams to execute project plans
• Oversees task completion, monitors progress and ensures adherence to timelines and budgets
• Gathers feedback from clients and internal teams to identify areas for improvement
• Contributes to the development of best practices and process enhancements
• Maintains comprehensive project documentation, including project plans, meeting notes, status reports, and post implementation interviews
• Ensures clients have completed project implementation documents prior to implementation
• Ensures finalized documents are filed within the Corporate Hub
• Assess workflows to find the most efficient ways to perform work tasks
• Provides supervisor with actionable ideas and recommendations to increase operational efficiencies
• Actively participates in brainstorming sessions to help create an efficient and effective workplace
• Other duties as assigned

Requirements:

• Bachelor's degree or Diploma in business, healthcare administration, product, software development or other relevant field of study
• 3+ years of experience in Project Management, consulting or marketing of software solutions
• Experience working in an agile software development environment is required
• Understanding of product development methodology in a regulated industry
• Demonstrated organizational skills, attentive to detail and multitasking
• Excellent written and verbal communication skills, including ability to influence decision makers across functions and tailoring information for different audiences
• 3+ years' experience implementing PACS systems (preferred)