Business Analyst

Magna Technology Group is a digital transformation consultancy helping clients with advisory and implementation of critical technology systems. They are seeking a Salesforce Business Analyst to bridge the gap between client business challenges and the technical delivery team, ensuring solutions drive measurable business value.

Responsibilities:

• Serve as the primary liaison between client stakeholders and the delivery team
• Bring strategy and best practices forward to guide the client in their project journey
• Lead discovery workshops and process mapping sessions to uncover core business objectives
• Synthesize multi-unit stakeholder interviews into a unified Salesforce roadmap
• Draft high-quality user stories with rigorous Acceptance Criteria
• Maintain the requirement baseline and manage the backlog in partnership with Project Managers
• Collaborate with Developers during sprints to clarify edge cases and business rules
• Ensure all requirements are traceable from initial discovery through to final deployment
• Partner with Solution Architects to ensure designs align with enterprise standards
• Advocate for Configuration vs. Customization, highlighting risks and tradeoffs of each approach
• Validate that technical designs accurately reflect the documented business intent
• Identify downstream impacts on people and processes; support the creation of training materials and release communication
• Provide clear status updates on requirements and risks to the internal project team and communicate to the Executive Sponsor to bring awareness
• Proactively identify scope creep and support the formal change control process with the Project Lead

Requirements:

• Salesforce Expertise preferred; Deep understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, Experience Cloud, etc.) Salesforce Admin certification preferred
• Consulting Mindset: Proven ability to act as a 'trusted advisor' to clients, balancing business advocacy with technical constraints
• Analytical Rigor: Exceptional ability to create detailed process flows, ERDs, and functional documentation
• Agile Proficiency: Experienced in Agile ceremonies, including backlog grooming and sprint planning
• Communication: Elite verbal and written communication skills, with the ability to 'translate' between technical and non-technical audiences
• Confident in working alongside Sales to support discovery and scoping conversations
• Driven to grow expertise and take on greater ownership within the Delivery Team
• 3-5 years relevant experience is preferred