Remote Field Service Engineer (IL Northeastern Region)

Toric Engineering is seeking a Remote Field Service Engineer to support automation and controls systems for customers across Northeastern Illinois. The role involves troubleshooting, system startups, customer support, and documentation, providing a hands-on experience in the water/wastewater industry.

Responsibilities:

• Perform project management
• Produce or modify control panel drawings, submittals, and O&Ms
• Develop bill of materials and maintain budget (equipment and labor)
• Perform and record calculations for heat loads, motor loads, power supply loads including PLCs
• Support field verification of panels, I/O checks, and panel troubleshooting
• Assist with design corrections or redlines discovered during commissioning
• Develop, update, and troubleshoot PLC programs (Allen-Bradley, GE, Siemens, etc.)
• Perform control logic modifications and process optimization in the field
• Collaborate with customers to diagnose equipment, process, and signal-related issues
• Configure or support SCADA platforms such as Wonderware, VTScada, GE iFIX, or Ignition
• Troubleshoot communications, alarming, historian data, and system connectivity
• Assist municipalities with SCADA performance, reporting, and system uptime
• Serve as Toric Engineering’s primary field resource for customers in west Indiana and Illinois market
• Respond to scheduled maintenance, emergency service calls, and remote/onsite troubleshooting needs
• System startups, commissioning activities, equipment training and performance testing for PLC, SCADA, and automation systems
• Diagnose and resolve issues involving PLCs, HMIs, VFDs, instrumentation, networking, and/or telemetry
• Partner with municipal operators, contractors, plant staff, and engineering teams to ensure successful project execution
• Provide clear documentation after each service visit, including reports, updates, time entries, and system notes
• Coordinate scheduling with Toric’s administrative team and communicate job status proactively
• Maintain a high level of professionalism and customer service in all interactions
• Maintain accurate daily timekeeping, expense tracking, and job cost documentation
• Keep tools, equipment, and service vehicle clean, organized, and operational
• Participate in remote team meetings and collaborate closely with Toric’s Indiana engineering team

Requirements:

• Associate's Degree in Electrical Engineering Technology, Mechatronics, Automation, or comparable experience
• 5+ years of experience in controls, automation, SCADA, field service, or a related discipline
• Proficiency in at least one of the following areas: AutoCAD Electrical & panel documentation, PLC programming and field troubleshooting, SCADA development/administration
• Strong understanding of control panels, instrumentation, VFDs, and communication systems
• Ability to work independently in remote environments with limited oversight
• Strong problem-solving skills under time-sensitive or operational constraints
• Excellent written and verbal communication skills
• Valid driver's license and ability to travel locally within 2–3 hours of home
• Knowledge of municipal water/wastewater processes, pumping systems, and instrumentation preferred