Senior Product Manager-Vault

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We are hiring a Senior Product Manager to own Alt's Vault end-to-end, responsible for internal workflows, tooling, SLAs, logistics, and ensuring a scalable vault experience for collectibles.

Responsibilities:

• Own the full lifecycle of items from arrival at the vault to exit:
• Receiving and ingest SLAs
• Intake, processing, and internal routing
• Exception handling and quality control
• Outtake, shipping, and customer handoff
• Define and enforce predictable, measurable SLAs at every stage
• Continuously identify bottlenecks and failure modes and remove them systematically
• Own international shipping workflows, including customs, insurance, labeling, and carrier integrations
• Build scalable systems that support global customers with speed and reliability
• Reduce friction, delays, and risk in cross-border logistics
• Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes
• Own the roadmap for all internal Vault tools (Retool and beyond)
• Design systems for queue management, prioritization, labeling, SLAs, and exception handling
• Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability
• Replace tribal knowledge and ad hoc coordination with durable, scalable software
• Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly
• Reduce time between "in vault" and "live on marketplace."
• Unlock value from existing inventory through better tooling, workflows, and coordination
• Define and manage error rates, rework, and exception taxonomy
• Ensure quality and customer trust scale with volume
• Maintain high standards for asset handling, insurance, and operational reliability
• Build and own the quarterly Vault roadmap tied directly to business outcomes
• Influence Vault unit economics through speed, tooling, automation, and process improvements
• Partner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuously
• Support exploration of future opportunities, including Vault-as-a-Service, without distracting from core execution

Requirements:

• 5–8+ years of Product Management experience in operationally complex environments
• Strong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilization
• Deep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systems
• Experience translating messy, real-world processes into clean, scalable internal tools
• Comfort working closely with warehouse/ops teams and engineering teams
• Highly data-driven; you define success clearly and hold yourself accountable to outcomes
• Able to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact)
• Experience with fulfillment centers, warehousing, logistics, or 3PL operations
• Exposure to international shipping, customs, insurance, or cross-border workflows
• Experience deploying automation or AI-assisted tooling in operational environments
• Familiarity with handling high-value physical assets at scale