Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We are hiring a Senior Product Manager to own Alt's Vault end-to-end, responsible for internal workflows, tooling, SLAs, logistics, and ensuring a scalable vault experience for collectibles.
Responsibilities:
- Own the full lifecycle of items from arrival at the vault to exit:
- Receiving and ingest SLAs
- Intake, processing, and internal routing
- Exception handling and quality control
- Outtake, shipping, and customer handoff
- Define and enforce predictable, measurable SLAs at every stage
- Continuously identify bottlenecks and failure modes and remove them systematically
- Own international shipping workflows, including customs, insurance, labeling, and carrier integrations
- Build scalable systems that support global customers with speed and reliability
- Reduce friction, delays, and risk in cross-border logistics
- Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes
- Own the roadmap for all internal Vault tools (Retool and beyond)
- Design systems for queue management, prioritization, labeling, SLAs, and exception handling
- Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability
- Replace tribal knowledge and ad hoc coordination with durable, scalable software
- Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly
- Reduce time between "in vault" and "live on marketplace."
- Unlock value from existing inventory through better tooling, workflows, and coordination
- Define and manage error rates, rework, and exception taxonomy
- Ensure quality and customer trust scale with volume
- Maintain high standards for asset handling, insurance, and operational reliability
- Build and own the quarterly Vault roadmap tied directly to business outcomes
- Influence Vault unit economics through speed, tooling, automation, and process improvements
- Partner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuously
- Support exploration of future opportunities, including Vault-as-a-Service, without distracting from core execution
Requirements:
- 5–8+ years of Product Management experience in operationally complex environments
- Strong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilization
- Deep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systems
- Experience translating messy, real-world processes into clean, scalable internal tools
- Comfort working closely with warehouse/ops teams and engineering teams
- Highly data-driven; you define success clearly and hold yourself accountable to outcomes
- Able to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact)
- Experience with fulfillment centers, warehousing, logistics, or 3PL operations
- Exposure to international shipping, customs, insurance, or cross-border workflows
- Experience deploying automation or AI-assisted tooling in operational environments
- Familiarity with handling high-value physical assets at scale