Customer Onboarding Product Manager (SaaS)

Henry Schein One is the global leader in dental management software, and they are seeking a Customer Onboarding Product Manager to lead the strategy and execution of onboarding experiences. This role focuses on optimizing user engagement, conversion, and retention through cross-functional collaboration and data-driven insights.

Responsibilities:

• Define and drive the vision and strategy for onboarding experiences that delight new users and rapidly orient them to product value
• Oversee the full acquisition funnel – from awareness to activation – optimizing for conversion, engagement, and first-time user success
• Partner with design, engineering, analytics, and customer success teams to remove friction and deliver frictionless account creation, setup, and activation journeys
• Build, communicate, and own a coherent product roadmap for onboarding and related product surfaces
• Align onboarding goals with broader organizational OKRs, ensuring linkage between early experiences and downstream retention or revenue metrics
• Lead discovery work to identify high-leverage opportunities, validate hypotheses with users and data, and define clear success metrics for new features
• Partner closely with engineering and technical architecture teams to define scalable components, reusable services, APIs, and onboarding systems that support current and future product lines
• Integrate onboarding with broader platform strategy, including personalized UI/UX, dynamic content surfaces, and real-time guidance systems
• Use quantitative and qualitative insights to monitor onboarding performance – funnel conversion rates, time-to-value metrics, feature adoption, and drop-off points
• Lead experimentation and A/B testing to validate improvements and iterate toward measurable gains in user outcomes
• Be a central storyteller and facilitator across functions: marketing (acquisition messaging), analytics (measurement and insights), UX/design (experience coherence), and engineering (delivery)
• Act as the product advocate, ensuring that user needs and product priorities are clearly understood and aligned across stakeholders
• Support, mentor, and grow junior product managers and cross-functional contributors focused on onboarding or early-customer experiences
• Foster a culture of customer empathy, rapid iteration, learning from failure, and data-informed decision-making

Requirements:

• 4+ years in product management or related functions
• Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerations
• Skilled with product analytics tools to interpret user behavior and inform decisions
• Expertise in customer journey mapping, UX best practices, and reducing friction in multi-step flows
• Proven ability to align and influence engineering, design, marketing, and business partners
• Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics
• Excellent understanding of user onboarding, activation, or early experience flows preferred
• Prior experience in healthcare tech a plus, but not required