Customer Success Manager

Vehlo is a provider of repair shop technology dedicated to simplifying the customer journey in the automotive industry. The Client Success Manager will play a critical role in customer success, managing marketing strategies and serving as a liaison between clients and the marketing team.

Responsibilities:

• Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone
• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers
• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account
• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions
• Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool
• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers

Requirements:

• Bachelor's degree preferred or similar work experience required
• 2+ years of experience in a digital marketing or account management role
• Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices
• Strong organizational and project management skills
• Strong people skills, in-person and over the phone
• Passion for being customer service-oriented
• Internet savvy with excellent computer literacy and typing skills
• Excellent grammar and written skills
• Works well in a team environment
• Independent thinker and self-starter
• Able to meet deadlines and work with a schedule
• Google certifications in Analytics, Search, Ads and Display are preferred