Senior Business Analyst – Encompass Mortgage LOS

BECU is a financial institution focused on serving its members, with a commitment to innovation and technology. The Senior Business Analyst – Encompass Mortgage LOS role involves connecting business needs with technology solutions, leading the transition to Encompass, and ensuring teams have the necessary tools and insights to succeed.

Responsibilities:

• Champion Business Needs: Collaborate closely with stakeholders to elicit, document, and communicate clear business and user requirements
• Design Smart Solutions: Lead teams in shaping technical approaches aligned to organizational goals
• Optimize Vendor Partnerships: Translate specifications into vendor requirements and coordinate delivery
• Ensure Quality & Readiness: Develop test plans, support user testing, and resolve issues
• Steer Application Enhancements: Manage installation of patches, releases, and enhancements across environments
• Drive Project Success: Lead enhancements and small projects as a project manager
• Serve as a Consultative Partner: Advise business units to uncover opportunities and align technology
• Prioritize What Matters Most: Partner with units to document and prioritize objectives
• Lead Business Readiness Efforts: Identify people, process, and system impacts
• Support Application Performance: Assist technical teams with complex production support
• Create Clear Documentation: Maintain manuals, procedures, and operational documentation
• Plan for the Future: Maintain application lifecycle roadmaps and disaster recovery plans
• Mentor & Elevate Others: Support and guide less experienced analysts
• Advance Data Management: Develop strategies for data flows and regulatory reporting
• Contribute Broadly: Perform additional duties as assigned

Requirements:

• Bachelor's degree in a technical/related discipline required, or equivalent work or education related experience
• Minimum of 8 years of experience working with business software applications
• Experience working as a Systems Administrator, Business Analyst or similar for Encompass LOS, preferably with both Encompass Smart Client and Encompass Web platforms
• Must hold a current Encompass Administrator Certification
• Advanced degree
• Experience configuring and supporting Consumer Connect (Encompass POS) or another Encompass compatible POS platform (e.g. Blend)
• Experience supporting LOS configurations during system transitions or migrations
• Strong understanding of various project methodologies, including waterfall, agile, and Kanban, preferably through Azure DevOps (ADO)
• Knowledge of SQL and/or various relational database concepts and languages
• Excellent troubleshooting skills to identify problems from a functional perspective, specifically when supporting end-user testing and training
• Experience with multiple problem-solving methods and ability to use them as situationally appropriate
• Ability to plan, organize, schedule, and implement projects and in accordance with BECU and industry project management methodologies
• Advanced knowledge of Software Development Live Cycle (SDLC) practices
• Ability to draw technical diagrams in Visio or similar to represent existing application relationships as well as designs for future state applications or data/process flows
• Experienced with multiple methods for creating and communicating strong Business Cases, including financial analysis, strategic alignment and risk analysis
• Skilled in multiple methods for analyzing and validating data at the source (e.g., SQL queries)
• Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response