Customer Onboarding Product Manager (SaaS)

Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. The Onboarding Product Manager will lead strategy, design, and execution of onboarding experiences for technical Dental Practice Management Solutions products, focusing on maximizing customer engagement and retention.

Responsibilities:

• Define and drive the vision and strategy for onboarding experiences that delight new users and rapidly orient them to product value
• Oversee the full acquisition funnel – from awareness to activation – optimizing for conversion, engagement, and first-time user success
• Partner with design, engineering, analytics, and customer success teams to remove friction and deliver frictionless account creation, setup, and activation journeys
• Build, communicate, and own a coherent product roadmap for onboarding and related product surfaces
• Align onboarding goals with broader organizational OKRs, ensuring linkage between early experiences and downstream retention or revenue metrics
• Lead discovery work to identify high-leverage opportunities, validate hypotheses with users and data, and define clear success metrics for new features
• Partner closely with engineering and technical architecture teams to define scalable components, reusable services, APIs, and onboarding systems that support current and future product lines
• Integrate onboarding with broader platform strategy, including personalized UI/UX, dynamic content surfaces, and real-time guidance systems
• Use quantitative and qualitative insights to monitor onboarding performance – funnel conversion rates, time-to-value metrics, feature adoption, and drop-off points
• Lead experimentation and A/B testing to validate improvements and iterate toward measurable gains in user outcomes
• Be a central storyteller and facilitator across functions: marketing (acquisition messaging), analytics (measurement and insights), UX/design (experience coherence), and engineering (delivery)
• Act as the product advocate, ensuring that user needs and product priorities are clearly understood and aligned across stakeholders
• Support, mentor, and grow junior product managers and cross-functional contributors focused on onboarding or early-customer experiences
• Foster a culture of customer empathy, rapid iteration, learning from failure, and data-informed decision-making

Requirements:

• 4+ years in product management or related functions
• Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerations
• Skilled with product analytics tools to interpret user behavior and inform decisions
• Expertise in customer journey mapping, UX best practices, and reducing friction in multi-step flows
• Proven ability to align and influence engineering, design, marketing, and business partners
• Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics
• Excellent understanding of user onboarding, activation, or early experience flows preferred
• Prior experience in healthcare tech a plus, but not required