Senior Manager, Customer Success

Autodesk is a company that empowers innovators, designers, and creators to design and make a better world. They are seeking a Senior Manager to lead the Adoption efforts across the Americas region, focusing on expanding the Forma Industry Cloud and ensuring scalable, outcome-focused engagement with customers.

Responsibilities:

• Lead the AMER EBCS Adoption team, ensuring scalable, outcome-focused engagement with a specific focus on driving adoption of the Forma Industry Cloud
• Design and execute regional adoption strategies that reflect the stage and growth profile of each product within Forma, from pilot to enterprise-ready
• Align closely with stakeholders across Go to Market to advise and execute on unified go-to-market strategies for new and evolving Forma and Success Plan offerings
• Drive consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy
• Lead team in expanding maturity of developing Customer Success Plans, with a focus on excellence, repeatability, and alignment with customer outcomes
• Evolve team structure, tools, and practices to support maturing solutions and shifting customer expectations
• Serve as a regional advocate for customer needs and influence roadmaps, success offerings, and enablement plans for Forma
• Embed a mindset of learning, iteration, and scale, ensuring the team can flex to meet both early adopters and mainstream users where they are

Requirements:

• 4+ years of Customer Success/Account Management experience
• 6+ years of leadership experience
• Proven track record of leading high-performing teams and driving successful customer outcomes
• Experience with designing and executing adoption strategies for emerging products and solutions
• Strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks
• Proficiency in Salesforce (SDFC)
• Ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives
• Exceptional communication skills, with the ability to convey complex ideas and strategies to diverse audiences
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Deep knowledge of industry trends and best practices related to customer success and professional services
• Familiarity with Autodesk products and solutions, or experience in similar industries is highly desirable
• Willingness to travel as needed to support regional efforts and customer engagements