Business Analyst/QA Specialist

Tyler Technologies is seeking a proactive Subject Matter Expert (SME) to drive quality and documentation standards across their product ecosystem. The role involves testing program modules, ensuring integrated products are thoroughly tested, and providing consulting support across multiple teams.

Responsibilities:

• Module Testing & Ownership: Take ownership of testing assigned program modules to ensure they meet strict procedural standards
• Documentation & Knowledge Transfer: Create and maintain comprehensive documentation for assigned modules to serve as the "source of truth" and guide for other teams using Confluence
• Cross-Product Synchronization: Ensure the latest releases of integrated products are tested, documented, and verified in conjunction with core modules to prevent service disruptions
• Legacy Product Support: Provide specialized testing and analysis for legacy products, ensuring they remain stable and performant alongside modern releases
• Interdepartmental Interaction: Proactively interact with developers, business analysts, and support teams to drive defect resolution in Jira
• Advanced Manual Testing: Execute thorough black box, exploratory/heuristic, and end-to-end testing methods to ensure complete product coverage
• Release Governance: Test software releases and all associated documentation for accuracy and completion prior to distribution

Requirements:

• Degree in Computer Science, MIS, Business, or equivalent work experience
• Prior software manual QA experience highly preferred with a proven track record of mastering complex modules and working with multiple teams of different types (e.g., Development, Product, Support, and Business stakeholders)
• Proven ability to 'float' between different projects as the owner with a high level of self-drive and a positive, team-oriented attitude
• Strong communication skills for interacting with multiple teams and managing diverse professional personalities
• Proficiency in managing defects and maintaining documentation within Jira and Confluence
• Knowledge of relational databases, SQL, and query writing for data validation
• Understanding of how to use tools like Postman or Swagger to manually verify backend data flows and integrations
• Use of Browser Developer Tools (Console, Network tab) to diagnose UI issues and integration errors
• Ability to review application logs to provide detailed technical context in bug reports
• General knowledge of AI use in testing (Claude, Gemini, ChatGPT)
• Proficiency with Microsoft Office
• Solid understanding of QA testing methodologies and the full software development lifecycle (SDLC)
• Strong analytical, problem-solving, and sound decision-making skills
• Exceptional attention to detail and strong organizational skills for managing multiple work streams
• Extensive Experience with AI for testing, documentation, and daily use
• Experience interacting with multiple teams in roles outside of QA (e.g., Product Management, Customer Success, or Business Analysis)