Project Manager, Professional Services

Accruent is a leading provider of solutions for unifying the built environment. The Project Manager is responsible for managing client implementations of Accruent software and ensuring successful project delivery across a portfolio of concurrent projects.

Responsibilities:

• Ensure Project success, as defined by the project scope, budget, and timeline
• Ensure Project adherence to Accruent delivery methodology
• Manage the signed client contract, all commercial agreements, and all project documentation
• Manage the Project Budget including appropriate billing of project hours, accuracy in future forecasting and logging for project expenses
• Measure, track, and evaluate progress against the project plan, deliverables, milestones and required tasks
• Prepare project status reports and keeps management, clients, and others informed of project status and related issues
• Direct and coordinates activities of project personnel to ensure project progresses on schedule and within budget
• Develop complex project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources in conjunction with the Professional Services Manager
• Identify and quickly mitigate project issues and risks, documenting and communicating resolution updates accordingly
• Identify when a request deviates from original project scope, initiates change management conversations and negotiates contract terms with client
• Drive Change Order contract creation with support from the Professional Services Managers
• Exhibit exceptional judgement when navigating project decisions, escalating to the Professional Services Manager when appropriate
• Lead project team members towards a common goal while driving personal accountability and setting appropriate expectations for project deliverables
• Foster positive employee morale and teamwork, creates an environment conducive to problem solving and achievement
• Assist with presale activities including meetings and conference calls to determine needs analysis and project scope
• Build positive, collaborative relationships with clients and prioritizes a high quality Services experience
• Capitalizes on opportunities to sell additional resources/services to clients when appropriate to increase revenues over planned targets
• Coordinate two to six resources within each assigned Project Team
• Coach and mentor peers on best practices and project delivery methodology
• Proactively leverage opportunities to deepen comprehension of new skills by teaching peers and others aspiring to develop into Project Manager role

Requirements:

• 2+ years Project Management experience
• Bachelor's degree required; preferred in related discipline: Business, Management, CS, MIS, Communication
• Demonstrated ability to effectively manage multiple concurrent projects with preference to software implementation and development related projects
• Strong verbal and written communication skills – proactive, thorough, and transparent in communication
• Demonstrated ability to excel in fast-paced, high velocity work environment
• High degree of accountability, follow-through and independence
• Highly adaptable and comfortable learning through experimentation
• PMP certification
• Experience in a client-facing, cross-functional environment. Professional Services experience strongly preferred
• Exposure to kaizen and continuous improvement frameworks
• Agile project management and/or coaching agile teams
• Experience using Smartsheet, JIRA and Salesforce